Shipping Information

·          Shipping information is stated in the auction. We will provide a shipping quote for freight shipments when provided with your shipping information.

·          All shipping and handling charges must be paid at the time of purchase, as shipping is prepaid.

UPS SHIPPING

·          We ship small items via UPS Ground. An expedited shipment is at the expense of the buyer.

·          All shipments are automatically insured at $100. Additional insurance for items of value over $100 is the responsibility of the buyer, and is strongly suggested. Insurance must be requested and paid for prior to shipping of the item.

·          We try to ship items via UPS the same day that payment is received, or the day following. We will contact you with any questions, shipping address confirmations, or other issues as soon as possible.

·          We take pride in our packaging, and are not responsible for the handling of the package after it leaves our warehouse. If damage has occurred: 1)Document damage when signing for delivery 2) Keep all packaging materials 3) Photograph damage 4) File a damaged goods claim with UPS.

FREIGHT SHIPMENTS

·          Large items will be palletized and/or crated and shipped via common freight carrier.

·          We strive to provide our customers with the most affordable, fastest, and most reliable shipment possible.

·          Accessorial surcharges are the responsibility of the buyer; residential and liftgate deliveries require additional surcharges and must be requested and paid for prior to shipping.

·          Used equipment is typically valued by freight companies at $.10 to $.20 per pound. Additional insurance is available at the expense of the buyer, and is STRONGLY SUGGESTED. Insurance must be requested and paid for prior to shipping. Insurance for items valued less than $5,000 is $40; if your item is of higher value we will request insurance costs from our provider. For questions on extra charges please Contact Us.

·          We take pride in our packaging, and are not responsible for the handling of the package after it leaves our warehouse.

·          If damage has occurred: 1)Document damage when signing for delivery 2) Keep all packaging materials 3) Photograph damage 4) File a damaged goods claim with freight carrier.

·          We will assist you with the freight claim process, but ultimately the consignee is responsible for the claim.

·          We do not accept the return of damaged goods refused by the consignee.

Be sure to download and read our new Checklist for Receiving Freight, a helpful guide on how to properly accept freight and protect yourself from damages.

Customer Arranged Shipping

·          We do allow customer arranged shipping.

·          A packaging/crating fee will be charged.

·          We must be provided with Bill of Lading documentation and a statement that you, the shipper, are responsible for charges associated with the shipment.

·          We will notify you when the item is ready, and at that time pick up of the item can be arranged.

Customer Pick Up

·          Customers are allowed to pick up equipment at our warehouse during our normal business hours; appointments are appreciated.

·          Purchases being picked up are subject to WI Sales Tax of 5.5%.

·          We will assist with loading the equipment into your vehicle/truck/trailer; however we are NOT RESPONSIBLE for the item once it leaves our loading area.

·          You are responsible for strapping/securing the item; therefore supplies such as straps, rope, ties, blankets, etc are highly recommended.

Canadian Purchases/Shipments

·          We do allow and appreciate Canadian customers to purchase or equipment!

·          Please contact us with your shipping information to request shipping costs.

·          ALL BROKERAGE/CUSTOMS CLEARANCE COSTS ARE THE RESPONSIBILITY OF THE BUYER.

·          Customer arranged shipping is also available; a crating fee will apply.

For a list of all our other Frequently Asked Questions, including Preferred Payment Methods, other Shipping Questions, and a ton more, visit our Frequently Asked Questions Page!