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Frequently Asked Questions Below are a series of links to questions that we get asked most often here at JR Ranch Equipment, Inc.. If what you are looking for is not below or listed in our Auction Listings, please feel free to Contact Us and let us know! Table of Contents
How long does my item take to ship? Once we receive your payment, your item goes into the queue of items waiting to be shipped. All items are packaged and shipped on a first-paid, first-served basis. Where do you ship your products from? We ship all of our products from our main warehouse and showroom in Hudson, WI. How are Shipping Costs calculated? All of our shipping costs are calculated by the destination of the product as well as the weight of the product. We always assume that we are shipping to a business address; Additional surcharges apply with residential and liftgate deliveries. Small items will be shipped via UPS, with the shipping cost stated in the auction. If for some reason there is no cost listed, please Contact Us. All large items will be shipped via local freight carriers on a per-pound basis. The rates are shown here as well as on all of our auctions. All international shipments are routed through an international shipping company that we typically do business with. What does the shipping cost include? Our shipping costs include the packaging/crating of the product as well as the standard freight charge. All shipping costs are dependent upon the prices, terms, and conditions of the shipping companies we use. As the economy and fuel prices fluctuate, so does shipping costs. What doesn't the shipping cost cover? (AKA I don't have a shipping dock!) For residential and business deliveries that do not have a shipping dock, an extra fee will be attached to the bill for the use of a lift-gate (a lift on the back of the truck that will lower the freight to street level). A residential delivery charge of $50 will be applied for any deliveries made in a residential neighborhood. If a business address or residential address does not have a shipping dock, a lift-gate fee of $60 will be applied. For questions on extra charges, please Contact Us. No, we do NOT ship COD. What is your minimum shipping cost? Our minimum freight cost is $120 for all items other than those shipped UPS. Do you accept customer arranged shipping? No, we do NOT accept customer arranged shipping, within the United States or abroad. Do you allow customer pick-up? Yes, we allow customers to pick-up the items that they purchase by appointment only! Please call to set up an appointment to pick-up any merchandise. All customer pick-ups are subject to a minimum loading fee of $20 as well as Wisconsin Sales Tax of 5.5%. Equipment pick-ups after 3pm are subject to an additional $50 charge per hour and every partial hour. We ask for customers to arrive at or before 3pm so that the warehouse staff can load in a timely manner. Do you ship your items outside of the United States? Yes, we do ship our items internationally. How much does shipping outside of the Unites States cost? International shipping costs vary widely between the country shipped to, the weight of the item, as well as other applicable fees. Please, feel free to Contact Us for a price quote. What Shipping Methods do you use for International Shipping? We use a number of different freight companies, depending on final destination, that all use a number of different freight transport methods, including plane, ship, and truck. As we do not allow Customer Arranged shipping, we reserve the right to send items through the carrier of our choice. (Rest assured that the item will get to you in the timeliest and safest manner possible.) What should I do if the package has obvious signs of shipping damage when it arrives? If the item appears to have been damaged in-transit, you must make a notation on the Bill of Lading. After that, you must contact the Claims Department of the freight company to pursue money for damages. We are NOT responsible for damages after it leaves our warehouse! All customers who purchase smaller items that are shipped via UPS will receive an automated email from UPS with a link to their website and your tracking number. All customers who purchase larger items shipped freight will receive an email from JR Ranch Equipment, Inc. that will include the ETA of the item as well as the shippers PRO #. What methods of payment do you accept? All items over $1500 MUST be paid with a Wire Transfer or Paypal. All walk-ins must also be paid for through Wire Transfer. We also accept Visa, MasterCard, American Express, Discover, Money Orders, and Certified Bank Checks, though PayPal and Wire Transfers are our preferred method.. Do you accept Personal or Business Checks? Yes, we accept both Personal and Business Checks but the shipping process with not begin until the check has been processed and cleared. ALL RETURNED CHECKS ARE SUBJECT TO A $30 FEE EACH TIME THEY ARE RETURNED! Do you offer any layaway or payment plans? No, we do not offer either. Can you hold an item for me until I make arrangements to pay? All payments are due within 7 business days of the end of the auction. If the item is not paid for within that time, we will send a reminder message. If payment is not received by the 14th day following the end of the auction, we will report it as an Unpaid Item within the eBay Dispute Console. Delayed shipping on the customers behalf will be subject to a storage fee. And remember: As with all eBay transactions, bad communication and/or not taking responsibility for the item you purchased will result in Negative Feedback! Wisconsin Sales Tax is only applicable if you pick-up the item at our warehouse, are a Wisconsin Resident, or have the item shipped within Wisconsin. To handle all of our online payment needs, we use PayPal. The customer must also have a PayPal account to use this option. All customers who purchase smaller items that are shipped via UPS will receive an automated email from UPS with a link to their website and your tracking number. All customers who purchase larger items shipped freight will receive an email from JR Ranch Equipment, Inc. that will include the ETA of the item as well as the shippers PRO # after the item has shipped. When will I receive an Invoice for my purchase? An invoice will be sent to you within 24 hours after the close of the auction. If you do not receive an Invoice, please feel free to Contact Us. What is the length, width, weight, voltage, et cetera of an item? Most of the information customers need are on the eBay Auctions website. All of the information we have on any particular item is usually listed in full throughout the listing. We encourage you to read all the way through the auction listing but, if you still have questions or need additional information on the item, please Contact Us and we will do our best to answer them. Another good source of information is the particular manufacturer of the item. They have a wealth of knowledge and can answer many questions that we can not. Please note that we cannot make specific recommendations for the particular use of an item. If you would like to use equipment in an application other than the manufacturers suggested use, we cannot take responsibility. Do you have any more pictures of a particular item? Unfortunately, due to the way we receive, clean, and inventory our products, we are unable to take anymore pictures other than those already listed on the auction listing. When we receive items, we send them through a rigorous course to prepare them to be sold. This includes: Inventorying, cleaning, testing, and fixing if necessary. All items are guaranteed to work when they leave our shipping dock but the customer must remember that many of them are used and may have scratches, dents, or small missing parts that do not affect the way the item operates. Do you offer any warranties on your items? We do not offer any extended warranties on items sold. All that we guarantee is that the item works when it leaves our warehouse. Yet, if problems arise, please Contact Us so we can help you work through them. All items are sold "As Is" and all sales are final. Returns are not accepted unless you have approval through us and all returned items are subject to a 20% restocking fee plus all return freight charges. What if I decide that I don't want the item after I won the auction on eBay? When you place a bid on eBay, you have entered into a legal binding contract! If you do not want the item after you have received it, all the aforementioned regulations apply. If you do not pay after you have won the auction, we will pursue payment to the full extent of the law! Be sure before you bid! Do you sell New or Used equipment? Here at JR Ranch Equipment, Inc., we sell both new and used equipment. So, please be sure to check the Auction listing to see whether or not it is new or used. What are your hours of operation? Our office is open 8:00 am - 4:00 pm Central Standard Time, Monday through Friday, except holidays. Click here for contact information and directions. Our main warehouse and office are located at 588 Schommer Dr, Hudson, WI 54016. Click here for contact information and directions. |
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© 2005-2007 JR Ranch Equipment, Inc. All Rights Reserved. Website Support at: esupport@jrranchequipment.com (Ph) 800.386.6190 (Fax) 715.386.3244
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